Support
Contact Us
If you need help or have any questions about Truss Measurements, feel free to reach out to us. We’re here to assist you.
Email: support@k1njs.com
How do I report a bug?
If you encounter a bug, please send us an email at support@k1njs.com with the following details:
- App version
- Device model and iOS version
- A description of the issue
- Steps to reproduce the bug (if possible)
Frequently Asked Questions
How do I take accurate measurements?
- Ensure your device is properly calibrated
- Use the measurement tools in good lighting conditions
- Follow the on-screen guides for best results
- Double-check critical measurements before proceeding
Can I export my measurement data?
Yes! You can export your measurements and project data through the app’s export feature in the settings menu.
Troubleshooting
Measurements seem inaccurate:
- Recalibrate the app using the calibration feature in settings
- Ensure your device camera lens is clean
- Use the app in well-lit conditions for best results
The app is crashing or not responding:
- Make sure your app is updated to the latest version
- Try restarting your device and reopening the app
- If the problem persists, please contact us at support@k1njs.com with details of the issue
If you need further assistance, feel free to reach out to us anytime!